FAQ

Commonly Asked Questions

  1. I'm not sure what clothesline will fit in the space I have. How do I work out what’s best for me?

    We have plenty of information to help you make the right decision on our Need Help Choosing page. Or call us on 1300 640 064 and one of our friendly staff will be more than happy to help you.

  2. Are the clotheslines you sell made in Australia?

    Clotheslines by Austral, City Living and Versaline are all Australian made products.

  3. Do your clotheslines come with a guarantee?

    Yes, all of our clotheslines come with a manufacturers guarantee - most are between 5 and 10 year structural guarantees. For guarantees on our other products please click here.

  4. At what height should a clothesline be installed?

    This will vary depending on the style of clothesline you have and the height of user, the most common installation height is 1800mm.

  5. Do you sell replacement parts for clotheslines?

    Yes, we carry a large range of replacement clothesline parts for Hills, Austral, City Living and Versaline.

  6. Where do you deliver and how much is delivery?

    We deliver throughout Australia at very competitive rates. Please visit our delivery page for more information.

  7. If I've bought a clothesline through your website, how long does it take to arrive?

    Please see our delivery page for more information.

  8. I'd like to have my clothesline installed as well. Can you help me with this?

    Yes we can. Currently we offer installation in the Perth metropolitan area only. The price of installation varies depending on the type of clotheslines and what method of installation is required (e.g wall mounted or ground mounted). Generally installation costs are between $90 and $120 and will be quoted to you at the time of purchase. If pavers need to be removed in order to install your clothesline, an additional charge of $18 will be applicable.

  9. I have an old rotary clothesline. Can you remove it and how much does it cost?

    Removal of an old clothesline is a common request. If you have a new clothesline supplied and installed by Austwest Clotheslines, we can disassemble your old clothesline, take it away for you and have it recycled for just $30.00 inc GST.

  10. Can I tighten sagging lines on my clothesline?

    Over time it is quite normal for clotheslines to sag, so luckily most clotheslines that have sagging cords can be tensioned. Depending on your clothesline, it can be as simple as undoing a clamp and re-tightening the line before closing the clamp again, or it can be a bit more tricky. If you don't have time to worry about maintaining the life of your clothesline, contact us for a competitive quote to service your clothesline and tighten your lines on a regular basis.

  11. Is your website secure if I pay online?

    Yes, our website is secure for you to transmit sensitive information. For more information about our security, please visit our Payment Methods page.

  12. Do you provide trade accounts for builders and other intermediaries?

    Yes, we have many builders, real estate agents, insurance companies, etc that require our services regularly and have set up trade accounts. Please contact us on 1300 640 064 if you would like to discuss your future clothesline and letterbox options.

If you still have unanswered questions, please feel free to contact us on 1300 640 064 or drop us an email using our contact form.